What the shutter warranty covers
- What's covered
- Shutter parts with a defect in materials: we replace the defective part at no charge.
- How long
- For as long as the original purchaser owns the shutters.
- Not covered
- Labor, installation, removal and reinstallation, measuring, shipping and trip charges.
- Transfer
- The warranty is not transferable. It ends if the shutters or the home are sold.
- Also excluded
- Damage from accidents, misuse or abuse, unauthorized repairs or alterations, acts of God, and daily wear and tear.
Full warranty terms
We warrant our shutters to be free from defects in materials for as long as the original purchaser owns the shutters, provided the products were properly installed and were made or assembled exclusively from original materials and components. Any resale or transfer of the shutters voids this warranty.
Repair or replacement of the defective part is the sole remedy under this warranty, and repairs are made with like or similar parts. This warranty covers parts only. It does not include the cost of labor for measuring, installation, removal or reinstallation, shipping charges, or trip charges.
This warranty does not cover any conditions of or damage to the shutter or window from unauthorized repairs, accidents, alterations, misuse, abuse, acts of God, daily wear and tear, or failure to follow our care instructions with respect to measurement, installation, cleaning or maintenance. Improper or unauthorized replacement parts, repairs or maintenance void this warranty. We are not liable for damage to the window frame, glass or any other portion of the window. Because of natural variations in color, grain and texture, we cannot guarantee exact matches on later orders, and returns cannot be authorized for these normal variations.
This warranty is exclusive and in lieu of all other obligations, liabilities or warranties, express or implied. In no event shall Shutter Solutions of Houston be liable for incidental or consequential damages. Your rights are governed by the law of the state in which the shutters were purchased and may vary from state to state; some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitations may not apply to you.
Shutter Solutions of Houston reserves the right to update or modify these terms without prior notification.
How to make a warranty claim
Call (281) 866-4660 or email info@shuttersolutions-houston.com with photos of the problem and your order name.